Terms and ConditionsOur Terms and Conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all our customers can shop easily and with confidence with 1st Cameras. As such, any disputes shall be adjudicated according to the laws of England and Wales.
We endeavour to ensure product availability on all our advertised goods, however, in the unlikely event that your chosen item is unavailable we will contact you ASAP with the expected delivery dates.
We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them. All statements, guarantees or warranties in our terms of trading are additional to your statutory rights.
Delivery
We only ship orders within mainland UK.
Cancellation
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 7 working days beginning the day after your goods are received. The unused goods must be returned, at the customer's expense, within the 7 days of the notice to cancel. We reserve the right to have the goods inspected by a technician prior to replacement or refund. Should you cancel your order within the cooling off period we will issue you a full refund for the price you paid for the item.
Damaged Goods
In the unlikely event your order is damaged in transit please contact us immediately on 01782 634580. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, whichever is your preference.
Faulty Goods
If you suspect a fault with your product please contact us immediately. If there is an obvious defect and/or under the manufacturers recommendation it needs to be returned, please notify us and return the goods within the 14 days of receipt. Within 14 days of purchase, if your goods are faulty we will offer a prompt replacement of the relevant components or if you prefer a full refund. This does not apply to faults caused by accident, neglect or misuse. We must be notified of the fault within 14 days of purchase and proof of purchase MUST be provided. If your purchase develops a fault after 14 days and within its 12 month guarantee we will arrange to repair and return the product to you free of charge. After 14 days you can also return your faulty goods directly to the manufacturer for repair providing them with proof of purchase. Failure to do so renders the 12 month guarantee invalid and no repair will be made. Please note it may take up to 4 weeks for repairs to be undertaken, depending on the manufacturer and complexity of the problem.
Returning Goods
If you return your goods within the 7 days cooling (7 days after having received the parcels) period, we will exchange it or refund your money. In order to exercise your rights to return the good you must send a notice in a durable form of your intention to be refunded or to be exchanged with another item. It will take between 7 and 10 days to process your return, but we will do our best to reduce this time. However, should you have filled in the Return Merchandise Authorization form the process will be dealt as promptly as possible.
We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an AS NEW condition outside the 7 working days after receipt of the parcel. Proof of purchase must be provided. Please note that software packages may only be returned unopened. Any refund outside the 7 days period made will be subject to a minimum 5%/£5 (whichever is the greater) re-stocking fee. Please package any returned items carefully and return them to 1st Cameras, 6/7 Lancaster Buildings, Newcastle-under-Lyme, Staffs. ST5 1PG, for your own protection, via a recorded and insured method of carriage. Royal Mail Special/Recorded Delivery is recommended. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error. A maximum of £7 can be credited towards any delivery costs incurred. A technical diagnostic examination may be carried out prior to any replacement or refund. It is your responsibility to check your consignment, if any incorrect goods are supplied you must notify us within 48 hours of delivery. After this period mistakes cannot be rectified.
Guarantees
All products come with an absolutely free 18 months in house extended warranty, where our in-house facilities are able to process all returns for a quick and efficient all round service.
Availability of Goods
While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and no charge will be taken. 1st Cameras will not be responsible for compensating you for any losses you may suffer if goods are not supplied, deemed faulty, damaged in transit or not of a kind foreseeable by the supplier. 1st Cameras agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supersede any terms and conditions on any purchase order or document that you submit to 1st Cameras. These terms and conditions supersede and take precedence over any previous terms and conditions. All goods remain property of 1st Cameras until full and final payment has been received. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.
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